Few things are as stressful as losing your photos, documents or files. The good news: in many cases the data can be recovered — but what you do in the first few minutes really matters. Here's the safe way to handle it.
First, stop using the device
If a phone, laptop or memory card has lost files or won't show them, the single most important thing is to stop using it. Every time you save, install or download something, you risk overwriting the very data you want back. Power it down and bring it to us as it is.
Common situations we see
- A phone that won't turn on but has photos you never backed up.
- A laptop or PC that won't boot with important documents on the drive.
- An external hard drive or USB stick that suddenly isn't recognised.
- Accidentally deleted photos or files.
In many of these cases the storage itself is still readable and the files can be retrieved. In others — particularly physical drive damage — recovery is more complex, and we'll be upfront with you about the chances.
How it works
Bring the device in and we'll assess whether the data is recoverable, what's involved, and roughly how long it will take. There's no point promising miracles — but we'll give you an honest read on your options and a clear price before any work goes ahead.
The best fix is prevention
Once your files are safe, we'll happily help you set up a simple backup — cloud, an external drive, or both — so you're never in this position again. We can also sort chargers, storage and accessories while you're in.
Lost important files?
Bring your device to Dungarvan Tech on Saint Mary Street and we'll see what can be recovered.
📞 Call (058) 64349What affects whether files can be recovered
The biggest factor is whether the storage itself is still readable. If a device simply won't boot or has a software fault, the data is often intact and recoverable. If the storage chip or drive is physically damaged — a bad drop, water, or a failed component — recovery is harder and can't be promised. Acting quickly, and not overwriting anything in the meantime, always gives the best chance.
Water-damaged phones — act fast
If your phone has been in water, don't keep trying to charge or power it on — that can cause more damage. Dry it, power it off, and bring it in as soon as possible. The sooner we see it, the better the odds of saving what's on it.
Frequently asked questions
Recover from a phone with a smashed screen?
Often yes — if it still powers on, a broken screen alone usually doesn't stop us reaching the storage.
Is recovery guaranteed?
No — it depends on the device and fault. We assess honestly and quote before any work.
How do I avoid losing files again?
Set up a backup — cloud, an external drive, or both. We'll help you get it going.
Water-damaged devices?
Sometimes — act fast, don't charge it, and bring it in as soon as you can.
Data recovery outcomes depend on the device and the type of fault, and cannot be guaranteed. We'll always assess and advise before any work begins.